{"id":3631,"date":"2017-03-15T07:47:22","date_gmt":"2017-03-15T14:47:22","guid":{"rendered":"http:\/\/pro.harman.com\/insights\/?p=3631"},"modified":"2017-03-08T16:49:05","modified_gmt":"2017-03-09T00:49:05","slug":"behind-the-scenes-with-technical-support-specialist-everett-watts","status":"publish","type":"post","link":"https:\/\/pro.harman.com\/insights\/harman-pro\/behind-the-scenes-with-technical-support-specialist-everett-watts\/","title":{"rendered":"Behind the Scenes with Technical Support Specialist Everett Watts"},"content":{"rendered":"

During the last 25 years, Everett Watts has been the voice of HARMAN Professional Solutions for more than 64,000 customers. As a lifelong electronics tinkerer and a Technical Solution Specialist for JBL Professional in Northridge, California, Everett possesses an encyclopedic knowledge of the inner-workings of thousands of products that span 70 years of the JBL brand.<\/p>\n

Perhaps Everett is best known as the amiable voice on the other end of the phone when someone needs help with a piece of equipment. He is often the person who replies by \"\"email when someone can\u2019t remember which switch to flick or what gauge cable to use.<\/p>\n

\u201cI\u2019m the support specialist for anything with the JBL Professional logo on it, and we receive approximately 300\u2013500 inquiries a month,\u201d said Everett. \u201cThat includes any passive speakers, all the powered speakers and even amplifiers that have a JBL Professional logo.\u201d<\/p>\n

\u201cThere are about 350 HARMAN warranty stations in the United States. I support those techs and, in many cases, end users,\u201d he said. \u201cThe bench techs are very well trained and savvy, but if they run into a problem, they contact me and I troubleshoot the issue for them. If someone calls with a question about a speaker that is 50 years old, I can usually answer it. If not, it may take some digging, but I\u2019ll find what they need. That\u2019s what I do; I solve problems. It can be for someone working on a car or home audio system, in a studio or at a stadium concert. I hear from all of them.\u201d<\/p>\n

What strikes you first about Everett is how perfectly suited he is for his job\u2014friendly, focused and deeply committed to helping others. His sense of commitment, however, is not exclusive to his 8\u20135 job.<\/p>\n

For nearly as long as Everett has worked at HARMAN, he has been part of the company\u2019s volunteer committee, providing audio gear, donating his time to set up and run PA systems and encouraging employee involvement in numerous charitable events. For 15 years, he has participated in the American Cancer Society\u2019s Relay for Life<\/a> in nearby Santa Clarita.<\/p>\n

\u201cMy mother died of cancer, so the event is really personal to me,\u201d he said. \u201cAnother one of our big events at HARMAN is the annual Great Strides<\/a> walk for Cystic Fibrosis. We also support the C.A.T.S.<\/a> program for abused women and children at Northridge Hospital Medical Center. On my own, I attend committee meetings for the C.A.T.S. program and provide the audio for an annual comedy fundraiser. If there is anything they need, I am always ready to help. It\u2019s really important to me to give back.\u201d<\/p>\n

\"\"Everett\u2019s relationship with HARMAN began 10 years before he officially started working at the company. \u201cBeing here is much more than just a work thing,\u201d said Everett. \u201cIt\u2019s been a family thing for a very long time. My parents had a business called Watts Electronics that made all the transformers for UREI [United Recording Electronic Industry]. At the time, UREI built amplifiers, preamps and equalizers for JBL Professional as an OEM [original equipment manufacturer] vendor. My mother was in charge of the transformer department and started the HARMAN Motive amplifier lines. Then I came onboard, working for facilities, as a bench tech and service manager for the Teletronix line until HARMAN bought the company and changed its name to HARMAN Electronics.\u201d<\/p>\n

Everett and his mother, Manette Watts, moved to HARMAN\u2019s Northridge campus. Manette became the supervisor for Chrysler and Ford\u2019s car audio amplifier lines, and Everett worked in tech support for HARMAN Electronics until he transferred to JBL Professional a few years later.\u201cThere were about 120 of us that came from UREI, and I\u2019m the last one here,\u201d said Everett. \u201cHARMAN has always been at the cutting edge of technology and that, more than anything, is what has kept me here,\u201d he said. \u201cI\u2019m always learning something new. The other thing is that a lot of cool, intelligent people work here!\u201d<\/p>\n

Of eight children, Everett was the only one to follow his parents\u2019 path into electronics. \u201cOur dad had a shop in the garage, and after school, I\u2019d sit on his lap to watch him work,\u201d he said. \u201cI\u2019m pretty much self-taught, but have been around electronics my whole life. Before I graduated high school, I was a technician and roadie for a band called Gold, an offshoot of Iron Butterfly. I have a son who is 35 and an officer in the Army, working in communications. I guess you could say he\u2019s the third generation of Watts in electronics.\u201d<\/p>\n

\"\"When not at work, Everett and his wife (who he met at HARMAN) are passionate about working on the elaborate koi and frog pond they built in their backyard. \u201cI have wanted a pond since I was a kid. It has always\u00a0been my fantasy, and I finally have a house with enough space for one,\u201d he said.<\/p>\n

A roller skater since he was five years old, Everett went pro at 19 and still enjoys skating on his driveway. \u201cBesides skating, I also do a lot of hiking,\u201d he said. \u201cI\u2019ve slowed down a little because the pond takes so much of\u00a0my time, but I\u2019ve hiked Mount Whitney and did a three-day hike from Yosemite to Mammoth with some friends from work.\u201d<\/p>\n

Everett also maintains a side business in sound reinforcement and electronics. \u201cI have my own sound rig that I rent out and do a little mixing now and then. I also do prototyping, mainly working on a lot of old tube stuff. I have friends who are engineers who design tube amps. They give me the schematic and all the parts, and I build the amp for them. It keeps me busy!\u201d<\/p>\n

Many thanks to Everett for sharing his insights and remarkable generosity with the HARMAN community and beyond!<\/p>\n","protected":false},"excerpt":{"rendered":"

During the last 25 years, Everett Watts has been the voice of HARMAN Professional Solutions for more than 64,000 customers. As a lifelong electronics tinkerer and a Technical Solution Specialist for JBL Professional in Northridge, California, Everett possesses an encyclopedic knowledge of the inner-workings of
CONTINUE READING<\/a>","protected":false},"author":16,"featured_media":3636,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[],"application":[],"avlc":[],"brand":[],"product-category":[],"class_list":["post-3631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-harman-pro"],"acf":[],"yoast_head":"\nBehind the Scenes with Technical Support Specialist Everett Watts - HARMAN Professional Solutions Insights<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pro.harman.com\/insights\/harman-pro\/behind-the-scenes-with-technical-support-specialist-everett-watts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Behind the Scenes with Technical Support Specialist Everett Watts\" \/>\n<meta property=\"og:description\" content=\"During the last 25 years, Everett Watts has been the voice of HARMAN Professional Solutions for more than 64,000 customers. 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